At Jewelry CG, we are committed to providing high quality digital jewelry CAD files to our customers. However, we do not offer returns on our products because they are digital files that are provided for instant download.
Unfortunately, it is not possible for us to accept returns on digital files because once they have been downloaded, they can be copied and shared. This means that even if a customer returns the file, we cannot guarantee that it has not been copied and shared with others.
However, we understand that there may be circumstances in which a customer is not satisfied with the file they have received. If this is the case, we encourage customers to reach out to us and let us know what their concerns are. If the issue is with the quality or accuracy of the file, we will do our best to resolve the issue by providing an updated version or a refund.
We appreciate your understanding that it is not always possible for us to offer refunds on our digital jewelry CAD files. We stand behind the quality of our products and will always do our best to ensure that our customers are satisfied with their purchase. If you have any issues with your file, please do not hesitate to reach out to us and we will do our best to assist you.